Customer Service Representative

We’re hiring a Customer Success Manager to ensure that our partner merchants succeed on the Qarrib platform — from onboarding to daily support, to driving real growth in their order volumes.

Key Responsibilities

• Onboard new merchants and ensure successful first-week activation

• Support merchants via WhatsApp, calls, and field visits when needed

• Monitor performance metrics and resolve issues proactively

• Train merchants on features, campaigns, and new updates

• Coordinate with product, operations, and marketing to solve merchant problems

• Build strong relationships that lead to long-term loyalty

You’re a fit if you:

• Have 2–4 years of experience in customer success, account management, or field ops

• Are fluent in English (Arabic, Urdu or Hindi is a plus)

• Are comfortable with both tech tools and ground-level interaction

• Can work independently and thrive in a fast-paced environment

• Are highly organized, reliable, and empathetic in handling merchant needs

What We Offer

• Competitive salary + performance-based incentives

• Growth opportunities in a rapidly expanding startup

• A mission-driven team solving real problems in local commerce

• Hands-on experience across multiple departments and leadership visibility