Customer Support - Chat

Qarrib connects baqalas to nearby customers with fast, no-minimum-order delivery across the UAE. As we scale, we’re looking for a Customer Support (Chat) Representative to handle live customer queries and ensure smooth order experiences.

Key Responsibilities

• Respond to customer messages via in-app chat and WhatsApp

• Resolve order-related issues quickly and professionally

• Track and escalate problems to the operations team when needed

• Maintain a friendly, helpful tone while staying efficient

• Keep records of recurring issues to improve the experience

You’re a fit if you:

• Are fluent in English (Arabic or Urdu is a plus)

• Have 1–3 years of customer service experience, ideally in live chat

• Type fast and write clearly under pressure

• Stay calm and solution-oriented, even during busy periods

• Are available for shift work, including weekends

What We Offer

• Competitive salary

• Supportive, fast-paced environment

• A meaningful role in a mission-driven startup

• Opportunity to grow with the company